Fulfillment Policy

At Calm Enterprise, we are committed to providing seamless and efficient fulfillment services to help brands succeed on Amazon. Our fulfillment policy outlines how we manage order processing, shipping, and related logistics to ensure a smooth experience for our clients.

Order Processing

All services, including account setup, listing optimization, and advertising management, are initiated upon agreement and payment confirmation.
Processing times vary depending on the scope of services and will be communicated clearly in the project timeline.

Fulfillment Methods

We work with brands to optimize their fulfillment strategy, including:

Fulfillment by Amazon (FBA): We assist in setting up and managing FBA to ensure fast, efficient order processing.
Fulfillment by Merchant (FBM): For brands managing their own logistics, we provide guidance on best practices for efficient shipping and customer service.

Shipping & Delivery

Shipping times are determined by Amazon’s fulfillment network and the chosen fulfillment method (FBA or FBM).
For clients using FBM, we help implement streamlined shipping solutions to meet Amazon’s performance standards.

Order Issues & Support

We monitor and troubleshoot fulfillment issues, including delayed shipments, lost packages, and inventory mismanagement.
Any issues regarding fulfillment policies, compliance, or logistics will be addressed promptly to maintain business continuity.

Changes & Cancellations

Any changes to fulfillment strategies must be communicated in advance to ensure smooth transitions.
Service agreements may include specific terms regarding cancellations or adjustments, which will be discussed upon engagement.

For any fulfillment-related inquiries, please contact us at [email protected].